FAQ & Practical Information

On this page find all the practical information for the Les Mouettes campsite, and prepare for your stay with complete peace of mind!

Information & booking
Open from 12/04/2024 to 08/09/2024
Les Mouettes campsite - Couple requesting information at the campsite reception
Reception opening times
In the low season : 8:30 AM - 8:00 PM
In the high season : 8:30 AM - 11:00 PM
Documents to download
Standard Terms and Conditions of Sale
Download pdf 159KB

Cancellation insurance
Download pdf 196KB

Brochure - Yelloh Pass
Download pdf 16879KB

Campsite map
Download jpeg 2923KB

Restaurant menu
Download pdf 1965KB

Treatment list
Download pdf 2099KB

Accommodation inventory
Download pdf 263KB

The most frequently asked questions

Situation

  • How do we get to the campsite?

    The campsite is located in the town of Carantec, 12 km from Morlaix and 15 km from Roscoff on the D19 departmental road between Morlaix and Roscoff.

    Our GPS coordinates are 48°39’27.4”N – 03°55’4.3”W.

  • How far is Carantec town centre?

    Our campsite is 1.5 km from the town centre where there are ATMs, banks, bakeries, a fish shop, restaurants, book shop, pharmacy, etc.

  • Is the campsite by the sea?

    The campsite features an exceptional location by the sea, in the heart of the Morlaix bay. The seaside opposite the campsite offers you lovely walks and long trips out shore fishing at low tide and a magnificent panorama opposite Saint Pol de Léon and Roscoff.

  • Which beaches are intended for swimming?

    For swimming, you can explore the numerous sandy beaches around 2.5 km from the campsite: Kélenn, La Grève Blanche, Le Clouët, Le Cosmeur, Tahiti, etc.

Arrival/Departure

  • What are the arrival and departure days?

    In low season, we offer you the choice of arriving on any day of the week. 

    In high season (July and August), you can arrive on any day except Thursday.

  • What are the arrival and departure times?

    For holiday rentals, you can arrive from 5 p.m. onwards. On the day of departure, the accommodation must be vacated by 10 a.m.

    For camping pitches, customers can check in from 2pm and must check out before 11am. 

  • Until when can I arrive?

    Reception is open up to 11 p.m. in July and August and 8 p.m. in the low season. If you arrive outside of these times, please contact us by telephone or e-mail. We’ll give you the details for collecting your keys or your pitch location.

My holiday rental/pitch

  • Are sheets provided in the rental accommodation?

    You must provide sheets in the 3 flower cottages (NB: you can hire them for an extra charge). They are provided in the 4 flower and Premium holiday rentals.

  • Are holiday rentals equipped with duvets or blankets?

    Holiday rentals are equipped with duvets.

  • Do the holiday rentals all have heating?

    Our 3 flower cottages all come with heating in the living room. The 4 flower and Premium cottages and Premium chalets are equipped with heating in the lounge/living area and every bedroom. The 4 flower glamping tents have heating in the bathroom.

  • Is the accommodation equipped with a TV?

    The TV is provided for free in all the holiday rentals (except for the glamping tents).

  • What channels are available?

    You can access France’s digital terrestrial TV channels (on the TNT Platform) and 2 English and 21 German channels.

  • Are babies included in the holiday rental accommodation capacity?

    Yes babies are included in the holiday rental accommodation capacity. The maximum number of persons shown for the cottage or chalet should not be exceeded.

  • Can I book two holiday rentals side by side?

    Depending on our availability and the accommodation selected we can book 2 holiday rentals side by side. To do so, feel free to contact us directly when you book by telephone on +33 (0)2 98 67 02 46 or remember to send us a message in the Internet booking form. To opt for the closest cottages, book as soon as possible. To make a request, you can select the option “site choice preference” for a €40 supplement, subject to availability. 

  • Can I choose my holiday rental or pitch number?

    You can mention your preferences in the ‘comments’ section of your booking form or state this by telephone. We cannot guarantee a given pitch number. Depending upon availability, we’ll allocate you the pitch which best meets your needs.

    To help you in choosing your accommodation, we have created designated areas: Natura, Bahia Lodge, Caraïbes (Caribbean), Gardenia, Grand Large and Canopia, to give you a more precise idea of your holiday rental’s surroundings.

  • Are the terraces covered?

    Most of the terraces are half-covered, others fully covered. For confirmation, read the rental descriptions on our website carefully, or contact us by email at contact@les-mouettes.com or by phone on +33 (0)2 98 67 02 46. 

My booking

  • Why does my booking have two references?

    You have two references for your stay. The 1st reference is your customer number (for example 3391582) and the 2nd is your Internet booking number (for example 020121174DUPONT022994637).

  • Are minors allowed here?

    Minors must be accompanied by their parent(s) or legal guardian(s). 

  • When do I have a firm booking?

    You have a firm booking with the campsite’s agreement, after it receives a deposit of 25%.

  • In what name will my stay be booked?

    Your stay invoice will be completed using the booking holder’s details. If you join the Yelloh! Plus loyalty programme, remember to book your stay in the name of the loyalty card holder.

  • My works council will subsidize my stay. What procedure should be followed?

    We advise that you contact us directly as each works council operates differently. We’ll thus be able to decide the best way forward together.

  • Do you accept chèques vacances (national holiday discount vouchers)?

    We accept vouchers and e-vouchers. To send us such vouchers, we recommend using registered post with an acknowledgement slip.

  • When and how should I pay the balance of my stay?

    When: You should pay the balance of your stay 30 days before your arrival at the campsite.

    How:

    • By debit card via Internet on our secure website: les-mouettes.com or by telephone providing your Internet booking number.
    • By bank transfer through your bank noting in the comments box your name and customer reference to the following bank details:
      Bank: Crédit Agricole Carantec
      IBAN: FR76 1290 6000 3462 0022 7900 138
      BIC (Swift): AGRI FR PP 829NB – It may take between 2 and 4 days to receive your payment.
  • Can I change my booking?

    We can amend your booking subject to availability in our resort. 

  • What if we decide to extend our stay on-site?

    We’ll extend your stay with pleasure, depending on our availability. If your accommodation or pitch is still available, we’ll extend your stay. If it is no longer available, we’ll look for another option together. When you check in, we will request your balance.

  • What if we choose to leave earlier than planned?

    We do not give a refund if you decide to leave earlier.

Cancellation insurance

  • Do you advise me to take out cancellation insurance?

    We strongly recommend you take out cancellation insurance for your holiday. If you then need to cancel your holiday for valid reasons, the insurance will reimburse your account or your balance after examining the evidence requested. 

  • Which major reasons does cancellation insurance cover?

    If you have taken out cancellation insurance, you will covered in the case of serious illness, a serious accident or death of a member of your family, pregnancy complications before the 7th month, significant property damage to your own property absolutely requiring you to be there, economic redundancy, an accident or theft of your entire vehicle and/or your caravan occurring on the journey to your place of stay, cancellation or alteration of holiday dates by your employer.

Animals

  • Are dogs welcome?

    Only one animal is permitted, and by reservation only. 

    We accept dogs for an additional charge of €6, except for category 1 and 2 dogs. Dogs must be kept on a lead. 

  • Can they go for a walk on the beach?

    Dogs are prohibited on Carantec beach between the 1st May and 30th September.

On-site

  • Which payment methods are accepted on the campsite?

    In shops and services, payment may only be made by bank card, “meal voucher” cards and the LM Pass wristband, which you will be issued at reception on arrival. The wristband is fitted with an NFC chip that allows you to use it like an electronic wallet. You will be able to recharge it on site, either at reception or at the tourist information point, or on cashless.fr. 

  • Are barbecues permitted?

    Charcoal, gas and electric barbecues are permitted.

  • Does the rate include access to the water park?

    Yes the water park is set aside for campsite guests and can be accessed for free. To access the water park, wearing the wristband given to you on the day you arrive is compulsory.

  • Is the water park heated?

    The outdoor water park, including pools, giant water slides, a tropical river, the Aquagarden splash pad and Jacuzzi, is heated from 1st May 2024 to 8th September 2024.

    The indoor Balnéoh ! swimming pool with water heated to 29°C and the wellness area with sauna and jacuzzi are heated from 12th April 2024 to 8th September 2024.

  • Are swimming shorts permitted?

    Yes swimming shorts are permitted in the water park.

  • Does everyone have access to the fitness room?

    The fitness room is reserved for over 18s. 

Situation
Les Mouettes campsite

50 route de la Grande Grève

29660 Carantec

Latitude :
N 48° 39' 24''
Longitude :
W 3° 55' 42''
Location
Carantec 1.5 km
Brest-Bretagne Airport 60 km
Gare de Morlaix national SNCF railway station 12 km
Contact
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